Shipping policy

Lightify Shipping Policy

At Lightify, we are committed to delivering high-quality Philips and Osram lighting solutions to your project site, office, or home with maximum efficiency. We provide reliable shipping services across all major cities in Pakistan, including Karachi, Lahore, Islamabad, Faisalabad, and beyond.

1. Order Processing & Dispatch

  • Standard Lead Time: All orders are processed and shipped within 3 to 7 business days.

  • Wholesale & Bulk Orders: For large-scale industrial or project-based orders, dispatch times may vary based on stock availability and volume. Your dedicated account manager will provide a specific timeline upon order confirmation.

  • Business Days: Please note that we process orders Monday through Saturday. Orders placed on Sundays or public holidays will be processed on the next working day.

2. Delivery Partners & Tracking

  • We partner with Pakistan's leading logistics providers and specialized cargo services to ensure your lighting fixtures arrive safely.

  • Once your order is dispatched, you will receive a tracking number or a delivery update via SMS/Email to monitor your shipment.

3. Shipping Rates

  • Standard Shipping: Rates are calculated at checkout based on the weight and dimensions of your order.

  • Bulk/Project Shipping: For housing society developers and industrial clients, we offer specialized cargo rates. Please coordinate with our logistics team for discounted heavy-freight shipping.

4. Safe Packaging for Fragile Goods

As authorized distributors, we understand the delicate nature of LED panels, glass bulbs, and architectural fixtures. Lightify uses reinforced, export-quality packaging to ensure your Philips and Osram products are protected against transit damage.

5. Receiving Your Shipment

  • Inspection: Upon delivery, please inspect the external packaging for any signs of damage before signing the receipt.

  • Self-Collection: If you prefer to pick up your order directly from our warehouse/showroom, please select the "Self-Pickup" option at checkout or notify your sales representative.

6. Delays & Issues

While we strive to meet the 3-7 day window, occasional delays may occur due to weather conditions, transit strikes, or high-demand periods. We will keep you informed of any significant changes to your delivery schedule.

Questions? If you have any questions regarding your shipment, please reach out to our logistics team:

  • WhatsApp/Phone: +92-333-4311624